SaaS major Freshworks is set to expand its IT Service Management (ITSM) capabilities with a definitive agreement to acquire Torii, a SaaS management platform.
Torii gives businesses visibility into applications, AI projects, spend, licences and users. It tracks AI consumption to the token, attributes it to the people and teams driving it, so that IT teams can charge it back, set limits and catch spikes.
The acquisition is expected to close in Freshworks’ fourth fiscal quarter of 2026, subject to customary closing conditions.
Single place
Freshworks said in a media release that the combination of Torii alongside its ITSM offering Freshservice can bring the full picture of a company’s technology inventory, usage and spend into one place.
“Modern IT teams are being asked to govern more of the business than ever, with less visibility into what it costs. Freshservice already gives IT one place to see everything they run. With Torii, that same view now extends to software and AI spend”, said Dennis Woodside, CEO and President of Freshworks.
“We built Torii because IT, finance, and security were each working off a different partial picture of the same problem. Freshservice already gives IT one system of record for everything it runs. Extending that to software and AI means one less blind spot, not one more dashboard,” said Uri Haramati, CEO of Torii.
Published on October 12, 2026
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