An open-air show by the Puerto Rican music star Bad Bunny was abandoned in Italy on Saturday night because of a violent hailstorm, but the organiser said ticketholders would be reimbursed.

Videos posted on social media showed large hailstones hitting people at the sold-out show, along with strong winds and driving rain, after the star began his set at Milan’s Snai La Maura Hippodrome.

“Due to adverse weather conditions, including thunderstorms and hail, Bad Bunny’s concert scheduled for 18 July at the Snai La Maura Hippodrome in Milan was interrupted and the area was safely evacuated,” the ticket operator Live Nation wrote on its website on Sunday.

All ticketholders would receive full refunds, it added.